Claim Procedures

What to do in the event of an accident involving your vehicle
If you have an accident, there's a new simpler process to follow. Immediately after an accident (as well as getting details of any other drivers involved), you should call the IDAC hotline (1800 887 5151) to find the nearest IDAC. IDAC Flow Chart
If your vehicle is immobilised or unsafe to drive, the hotline operator will arrange a tow-truck to collect the vehicle. Both you and your vehicle need to go to the IDAC.
The IDAC staff will help you fill in an online accident report and claim form.
The final step is to confirm with your insurer where the vehicle should go for repair.
If you, or others involved in a motor accident are injured, phone the police and do not attempt to move the vehicles. Have your vehicle taken to an IDAC only after the police have cleared the accident scene.

Travel Insurance Claims
If you are overseas and require any emergency assistance, you can call:

  • Aviva Assist Hotline at Tel: (65) 6337 6776 or (65) 6334 4588
  • OAC 24-hour Emergency Assistance Service at (65) 6339 2155
  • United Overseas Insurance Claims Department at (65) 6222 7733


    • The officers on duty will render their services to the best of their abilities.
    		If you need to file a claim against your insurance, you need to do so within one month upon your returning to Singapore. You should therefore contact and inform the General Claims Department of the Insurance Company that issued the Travel Insurance Policy or Pentaserve Agencies Pte Ltd of your claim as soon as you return to Singapore from your overseas trip.
    		You can download and print the claim forms from:
  • Aviva (TravelEasy)
  • Overseas Assurance Corporation (Travel Smart)
  • United Overseas Insurance (Unisure)
    		•
    		Complete and return the Travel Insurance Claim Form with the following documents (where applicable):

  • Travel documents such as air tickets and/or boarding passes
  • Original medical bills or receipts (if you are claiming for medical expenses)
  • Medical Report or attending doctor's medical certification
  • Overseas Police Report
  • Original purchase receipts or invoices
  • Baggage Delay Report/Luggage Irregularity Report
  • Certification of flight delay or missed connection from airline company
  • Letter from third party (for legal liability claim only)
  • Death Certificate and Letter of Administration or Probate (for fatal claim only)
    		•
    		Depending on the circumstances surrounding each claim, further supporting documents may be required from you. You will be advised accordingly should the need arise.




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